Refund & Return Policy
📌 Refund & Return Policy
We want you to be fully satisfied with every purchase. If you would like to return or exchange an item, please read our policy carefully.
⏳ Return Period
You may request a return within 30 calendar days from the date you receive your order.
Unfortunately, if more than 30 days have passed since delivery, we cannot offer a refund or exchange.
📦 Return Conditions
To be eligible for a return, the item must:
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Be unused and in the same condition in which you received it
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Be in the original packaging
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Be accompanied by proof of purchase (order confirmation, electronic receipt, etc.)
🚫 Non-returnable Items
Certain categories of goods cannot be returned in accordance with international e-commerce regulations and hygiene standards:
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Food, plants, and other perishable goods
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Newspapers, magazines, and printed media
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Personal hygiene and intimate products
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Hazardous materials, flammable liquids, and gases
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Gift cards
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Downloadable digital products
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Certain medical and cosmetic items
🧾 Partial Refunds
Partial refunds may be granted in the following cases:
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Book with obvious signs of use
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CD, DVD, software, cassette, or vinyl record with damaged packaging
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Items with damage not caused by our error
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Returns requested after 30 days of receipt
💳 Refunds
Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.
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If approved, the refund will be processed within a few business days.
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Funds will be credited to your original payment method (bank card, PayPal, etc.).
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Shipping costs are non-refundable.
⏱ Refund Delays
If you haven’t received your refund:
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Check your bank account again.
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Contact your bank or payment provider.
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Allow sufficient processing time (may take several business days).
If you still have not received your refund, please contact us at: [email protected]
❗ Sale Items
Only regularly priced items may be refunded.
Unfortunately, sale or clearance items cannot be returned.
🔁 Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at [email protected].
🎁 Gift Returns
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If the item was marked as a gift and shipped directly to you, you may receive a gift credit once the return is processed.
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If the item was not marked as a gift, or the order was sent to the gift giver first, the refund will be sent to the original purchaser.
🚚 Return Shipping
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Customers are responsible for paying return shipping costs (unless the item is defective or damaged).
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Original shipping charges are non-refundable.
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If you receive a refund, the cost of return shipping may be deducted from your refund.
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Exchange delivery times may vary depending on your location.